When you lodge a claim with Bingle, you must pay the excess upfront.
If you believe you or the person using your car are responsible, you'll need to lodge your claim through Bingle. If you believe you or the person using your car had no fault in causing the incident, you can lodge a claim through Bingle, but you'll still be required to pay your excess upfront. We'll refund the excess in full if we decide that you're not at fault, however, when you renew your policy your premium will be affected as a result of you claiming, even if you're not at fault.
You can avoid paying an excess upfront and having your renewal premium affected by lodging your claim directly with the responsible party's insurer. This can also help us to continue to offer cheaper premiums.
To lodge a claim with the responsible party's insurer you'll need:
- The name and phone number of the responsible party's insurer, and/or
- The responsible party's claim number.